PadelGPT report · Summer 2026
1,457
messages players sent to their club’s staff this summer. We read every one.
PadelGPT report · Summer 2026
1,457
messages players sent to their club’s staff this summer. We read every one.
PadelGPT report · Summer 2026
1,457
messages players sent to their club’s staff this summer. We read every one.
1 square = 1 request to club staff
133 never got a reply
1 June – 31 August 2026 · 15 clubs · 9 countries
Median first reply
4.8 h
4.8 h
from club staff
9.7 s
9.7 s
from PadelGPT, at any hour
36%
36%
of contacts already go to PadelGPT, where both are live
31–44%
31–44%
of staff requests PadelGPT could fully answer today
01 Volume
The inbox grew every month. So did PadelGPT.
The inbox grew every month. So did PadelGPT.
The inbox grew every month. So did PadelGPT.
Requests to club staff rose from 273 in June to 739 in August. PadelGPT went live on 1 July and grew from 224 conversations to 442. Where both were live, it took 36% of all contacts.
Requests to club staff rose from 273 in June to 739 in August. PadelGPT went live on 1 July and grew from 224 conversations to 442. Where both were live, it took 36% of all contacts.
02 Waiting
Nearly half waited more than four hours for a first reply.
Nearly half waited more than four hours for a first reply.
Nearly half waited more than four hours for a first reply.
Every request to club staff, by the time it took to get a first reply. 91% got one in the end. PadelGPT’s median first reply is 9.7 seconds.
Every request to club staff, by the time it took to get a first reply. 91% got one in the end. PadelGPT’s median first reply is 9.7 seconds.
03 Topics
Every request, sorted by what PadelGPT could do with it.
Every request, sorted by what PadelGPT could do with it.
Every request, sorted by what PadelGPT could do with it.
Fully: PadelGPT could have answered it today from the club’s own information. Partially: PadelGPT replies first and staff finish. Needs a person: from the start.
Fully: PadelGPT could have answered it today from the club’s own information. Partially: PadelGPT replies first and staff finish. Needs a person: from the start.
04 Next steps
Add one staff confirmation, and 92% is in reach.
Add one staff confirmation, and 92% is in reach.
Add one staff confirmation, and 92% is in reach.
Share of all 1,457 requests PadelGPT could handle end to end, step by step. Admin actions would always wait for a staff member to confirm. The remaining 5 to 8% stay with staff.
Share of all 1,457 requests PadelGPT could handle end to end, step by step. Admin actions would always wait for a staff member to confirm. The remaining 5 to 8% stay with staff.
05 PadelGPT
In its first two months, 85% answered outright.
In its first two months, 85% answered outright.
In its first two months, 85% answered outright.
461 players at 15 clubs held more than 660 conversations with PadelGPT between 1 July and 31 August. When a person was needed, it passed the request to staff with the details attached.
461 players at 15 clubs held more than 660 conversations with PadelGPT between 1 July and 31 August. When a person was needed, it passed the request to staff with the details attached.
Conversations per week
9.7 s
9.7 s
9.7 s
median first reply, and 90% within 23 seconds. Club staff: 4.8 hours.
3.3
3.3
3.3
messages in an average conversation, 1.6 of them the player’s. Most players ask one thing, get the answer and leave.
29%
29%
29%
of conversations weren’t in English, across 8 languages. PadelGPT replies in the player’s language.
06 Time of day
Nearly 4 in 10 arrive outside office hours.
Nearly 4 in 10 arrive outside office hours.
Nearly 4 in 10 arrive outside office hours.
Player messages to club staff and to PadelGPT by hour, in each club’s local time. Outside 09:00 – 18:00: 38% of staff requests and 40% of PadelGPT conversations.
Player messages to club staff and to PadelGPT by hour, in each club’s local time. Outside 09:00 – 18:00: 38% of staff requests and 40% of PadelGPT conversations.
07 Value
What it could be worth, every month.
Estimates at the low end of the audit, on mid assumptions: 5 minutes a staff reply, €20 an hour. Revenue isn’t estimated: PadelOS doesn’t link a support question to a later booking.
Staff time
41–43 h
a month, with PadelGPT as it is today. About 53 h with the planned admin assistant.
Staff cost
€818
a month on mid assumptions. €390 to €1,731 across the low and high assumptions.
Player waiting
13,863 h
removed over three months, on requests PadelGPT could fully answer.
Staff replies
1,472
of 2,143 that PadelGPT would take over in three months, up to 1,558.
07 Value
What it could be worth, every month.
Estimates at the low end of the audit, on mid assumptions: 5 minutes a staff reply, €20 an hour. Revenue isn’t estimated: PadelOS doesn’t link a support question to a later booking.
Staff time
41–43 h
a month, with PadelGPT as it is today. About 53 h with the planned admin assistant.
Staff cost
€818
a month on mid assumptions. €390 to €1,731 across the low and high assumptions.
Player waiting
13,863 h
removed over three months, on requests PadelGPT could fully answer.
Staff replies
1,472
of 2,143 that PadelGPT would take over in three months, up to 1,558.
07 Value
What it could be worth, every month.
Estimates at the low end of the audit, on mid assumptions: 5 minutes a staff reply, €20 an hour. Revenue isn’t estimated: PadelOS doesn’t link a support question to a later booking.
Staff time
41–43 h
a month, with PadelGPT as it is today. About 53 h with the planned admin assistant.
Staff cost
€818
a month on mid assumptions. €390 to €1,731 across the low and high assumptions.
Player waiting
13,863 h
removed over three months, on requests PadelGPT could fully answer.
Staff replies
1,472
of 2,143 that PadelGPT would take over in three months, up to 1,558.
08 People
Some requests need a person. They still get one.
Some requests need a person. They still get one.
Some requests need a person. They still get one.
In an earlier blind test, a reviewer compared PadelGPT’s first reply with the club’s own reply to 40 real questions from one club.
In an earlier blind test, a reviewer compared PadelGPT’s first reply with the club’s own reply to 40 real questions from one club.
8.2%
8.2%
8.2%
of the requests staff answered used judgement, an exception or goodwill, like a refund outside the club’s 24-hour rule.
4.8%
4.8%
4.8%
of requests need a person from the start: lost property, a problem at the club, a complaint or a dispute.
28 of 40
real questions where PadelGPT’s first reply was judged at least as good as the club’s own.
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